FREQUENTLY ASKED QUESTIONS
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MALL INFORMATION
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1. Where can I loan accessibility / community shared items?
Wheelchair rental is available at the customer service counter located at Bugis Junction Level 2 near Watsons (#02-29). A security deposit of $20 will be refundable when the wheelchair is returned to the customer service counter in working condition.
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2. Which store / event is at your atrium now?
Click https://www.capitaland.com/sg/malls/bugisplus/en/events.html for more information on our current atrium activities. You can also visit our digital directories located within the mall from Level 1 to Level 2 to find out more.
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3. How do I get to Bugis+?
Click https://www.capitaland.com/sg/malls/bugisplus/en/concierge/getting-here.html to find out how to get to Bugis+ and the various transport options.
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4. What are the carpark charges?
Click https://www.capitaland.com/sg/malls/bugisplus/en/concierge/amenities.html for a list of our carpark charges. You can also visit our digital directories located within the mall from Level 1 to Level 2 to find out more.
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5. What is the wifi password?
Please connect to CAPITALAND FREE WIFI on your device to enjoy free wireless internet surfing. The password is freewifi (case-sensitive). Click here for Terms and Conditions: https://www.capitaland.com/content/dam/capitaland-media-library/retail/Singapore/Singapore/WiFi_Terms_Of_Use.pdf
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6. What are your opening hours?
Bugis+ is opened from 10am to 10pm. As each of the stores have different operating hours, please contact the individual stores to enquire to avoid disappointment.
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7. How many carpark lots available?
Click https://www.capitaland.com/sg/malls/bugisplus. The available car park lots is displayed on top of the website. Please note that this information is not in real time.
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8. How can I locate the security officers for emergency assistance?
For emergency assistance, please call us at tel: 6634 6824. Please note that calls will be screened to serve you better.
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9. Where is the Fire Command Centre (FCC) / Guardhouse?
Our Fire Command Centre is located on Level 1 along Cheng Yan Place near the motorcycle parking lots. Please note that the Fire Command Centre is not accessible to the general public and is for official use only.
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10. Where is the customer service counter / concierge?
You may approach our friendly Digital Service Advocates at the customer service counter located at Bugis Junction Level 2 near Watsons (#02-29) or visit our website at https://www.capitaland.com/sg/malls/bugisplus for your enquiries, or our digital directories located within the mall from Level 1 to Level 2 to find out more.
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11. Where are your Automated Teller Machines / ATMs?
The nearest ATM machines for OCBC / UOB are on Level 2 near JD Sports (#02-23).
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12. Where is the AXS machine located?
The AXS machine is located on Level 2 near JD Sports (#02-23).
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13. Where is the Cashcard Top Up machine located?
The CashCard Top Up machine is located on Level 3A Lobby A.
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14. Where is the taxi stand / drop-off point?
The taxi stand and drop-off point are located on Level 1 at the Queen Street entrance near JINJJA!! CHICKEN DINER (#01-11).
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15. Where is the wheelchair accessible entrance?
The wheelchair accessible entrances are available at the main entrances along Victoria Street and Queen Street. These entrances are equipped with ramps and other facilities to ensure accessibility for individuals using wheelchairs.
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16. Where is the passport photo vending machine located?
The passport photo vending machine is located on Level 1 near 7-Eleven (#01-09).
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17. Where are the Kiddy Ride / Recycle Bin / Recycle N Save located?
Kiddy Ride is located on Level 4 near Lift Lobby B.
Recycle Bins are located on Level 1 near Lift Lobby A and Level 2 near Umeya (#02-22).
Recycle N Save is located on Level 1 along Cheng Yan Place.
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18. Where is the nursing room?
Nursing rooms are located from Level 1 to Level 7 near Lift Lobby B.
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19. Where is the cinema?
The cinema is located on Level 5 - Golden Village (#05-01).
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20. Where is the SingPost POPStation?
SingPost POPStation is located on Level 1 along Cheng Yan Place.
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21. Where are the motorcycle parking lots?
There are motorcycle parking lots available on Level 1 along Cheng Yan Place.
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22. How do I get to Bugis Junction from Bugis+?
You may take the link bridge located on Level 2 near JD Sports (#02-23).
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23. How do I get to Bugis Street from Bugis+?
You may take the link bridge located on Level 2 near UNIQLO (#02-15).
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1. Where can I loan accessibility / community shared items?
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RENTAL ENQUIRIES
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1. Where can I enquire more on space / temporary rentals? E.g. Pushcart, Atrium Space, Vending Machine, Ad Panel
Thank you for your interest in Bugis+. Please visit our website at https://www.capitaland.com/sg/malls/bugisplus/en/contact-us.html, choose Ad Panel / Atrium Space / Pushcart under Enquiry Type to contact us, and we will get back to you soon. Thank you.
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2. Where can I enquire about renting a shop / shop rentals?
Thank you for your interest in Bugis+. Please visit our website at https://www.capitaland.com/sg/malls/bugisplus/en/contact-us.html, choose Shop Space under Enquiry Type to contact us, and we will get back to you soon. Thank you.
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1. Where can I enquire more on space / temporary rentals? E.g. Pushcart, Atrium Space, Vending Machine, Ad Panel
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FEEDBACK
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1. Where can I lodge a complaint?
Please visit our website at https://www.capitaland.com/sg/malls/bugisplus/en/contact-us.html, choose Feedback under Enquiry Type to leave us a feedback. Thank you.
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2. Where can I compliment a staff or tenant?
Please visit our website at https://www.capitaland.com/sg/malls/bugisplus/en/contact-us.html, choose Compliment under Enquiry Type to leave us a compliment. Thank you!
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1. Where can I lodge a complaint?
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EMERGENCY
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1. I have an emergency, who or where can I seek help?
For emergency assistance, please call us at tel: 6634 6824. Please note that calls will be screened to serve you better.
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1. I have an emergency, who or where can I seek help?