Customer Service
Need assistance? Here are some ways to reach us!
Check out happenings, deals and more
Discover events, mall information, rewards and best deals at CapitaLand malls! Kickstart your adventure by downloading
the CapitaStar App
Chat with us online
Click
here to chat with Casey, our digital assistant, by launching the
chat icon located at the bottom right corner of the page. Alternatively, you may also send us an email at retail@capitaland.com and we will be in touch with you shortly.
Contact our Call Centre at 6631 9931
Still can't find the answers you are looking for? Speak to our customer service team from 10am - 6pm daily.
For lost & found and emergency assistance, please call 6314 6200.
*Calls will be screened to serve you better.
Our Customer Service Counter (located on Level 2) operates from 10am to 10pm daily. Last ticket issuance will be at 9.45pm.
Get a digital queue number at https://getq.capitaland.com for the customer service you require conveniently from your mobile device before reaching the mall. You can also check the live queue status as you continue shopping while waiting for your turn. Save time with our digital queue customer service system.
How do I get a digital queue number?
About CapitaVoucher
CapitaStar
As Singapore's leading lifestyle and shopping rewards program, CapitaStar rewards you for your everyday spend across participating properties and stores. Embark on a whole new shopping and dining experience as you get to earn cashback (in the form of STAR$®) or use eCapitaVoucher to pay.
eCapitaVoucher
Hassle-free of carrying physical vouchers & accessing it all through the CapitaStar app. Use eCapitaVoucher at over 3,380 stores across 30 participating properties islandwide!
Find Out More
Carpark Charges
Change of rates w.e.f. 1 August 2022
CarMon - Fri
12.00am - 5.59pm: $1.35 for 1st hr
Subsequent 15 mins or part thereof: $0.45
6.00pm-11.59pm: $2.65 per entry
Sat, Sun & PH
3.00am - 5.59pm: $2.65 for 1st 2 hrs
Subsequent 15mins or part thereof: $0.45
6.00pm - 11.59pm: $2.65 per entry
12.00am - 2.59am: Subsequent 15 mins or part thereof at $0.45
Grace period: 10 minutes
MotorcycleMon - Sun & PH
$1.30 per entry
Grace period: 15 minutes
Prices indicated above are inclusive of prevailing GST
Family Services
Playground @ Roof Garden, Level 5
Nursing Room (Located at Level B1 near Raffles Medical)